I can't sign in. What should I check?

Failed attempts do not lock your account. You can keep trying, and there is no cool-down to wait out.

What the messages mean:

• "Incorrect password" — the account exists, the password is wrong. Use Password Reset on the sign-in page.
• "Invalid user" — no active account for that email address. Either the address is wrong, your account has been deactivated, or a password has never been set on it. A brand-new account has no password at all, so the first thing you must do is request a temporary password.
• "Password expired" — you're using a temporary password that has timed out. Request a new one.

An administrator at your company can confirm your email address and whether your account is active on the Users screen. If your account is right and you still can't get in, submit a ticket with the exact message you're seeing and the email address on the account.